Terms of use and sale

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This translation is provided for information only: the French version prevails.

1. Purpose

These terms govern the use of the Kòmand service, published by [raison sociale]: online order-taking software for food-service professionals (the “Customer”), including order taking by waiters, display in the kitchen and at the bar, menu management and statistics. Kòmand is not point-of-sale software and records no payments.

2. Account and access

The Customer creates an account for each restaurant. They receive a restaurant ID, a password and a manager code, which they keep confidential. They are responsible for their staff’s use of the service and for the devices they connect.

3. Free trial

Each new restaurant gets a free 30-day trial, with no payment method. At the end of the trial, the Customer chooses a plan to continue; otherwise access is suspended after a short delay, and the data is kept as set out in article 9.

4. Plans and prices

Plans and their prices are shown on the Pricing page. Prices excluding tax, per restaurant. Any price change is announced at least 30 days in advance and applies to the following period.

5. Payment

The subscription is paid in advance, monthly or yearly, by credit card or SEPA direct debit through a secure payment provider, or by bank transfer. [raison sociale] does not store any card data. If payment fails, access may be suspended after a reminder.

6. Term and cancellation

The subscription has no commitment. The Customer can cancel it at any time from their area or by simple message. Cancellation takes effect at the end of the period already paid, which is not refunded.

7. Customer obligations

The service requires an internet connection and compatible devices (recent phones, tablets or computers with an up-to-date browser), supplied by the Customer. The Customer agrees to use the service for its intended purpose.

8. Availability and support

[raison sociale] takes reasonable measures to ensure access to the service and its proper operation, except during maintenance or in cases of force majeure. Support is provided through the contact details shown on the website.

9. Customer data

The Customer remains the owner of their data (menu, orders, statistics). A backup is made every day. After the subscription ends, the data is kept for 90 days, then deleted; a copy can be requested during that time.

10. Liability

[raison sociale]’s liability is limited to direct damage and, in any event, to the amount paid by the Customer over the last twelve months. [raison sociale] is not liable for loss of business, nor for interruptions caused by the Customer’s internet connection or devices.

11. Personal data

See the privacy policy.

12. Governing law

These terms are governed by French law. In the event of a dispute, and after an attempt at amicable settlement, the courts with jurisdiction over [raison sociale]’s registered office shall have jurisdiction.